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Mary Kay complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-US DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom (the UK including Gibraltar) transferred to the United States. Mary Kay has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Mary Kay commits to resolve complaints about your privacy and our collection or use of your personal information. European Union, United Kingdom (and Gibraltar) individuals with inquiries or complaints regarding this privacy policy should first contact Mary Kay as listed above.
Mary Kay has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated in the United States by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.
We may collect information about you from a variety of sources. This includes information we collect from you directly; information provided to us by or on behalf of your Independent Beauty Consultant for purposes of providing a better customer experience for you; information we collect about you when you visit our sites or view Mary Kay® online advertisements; and information we collect about you from other sources (where permitted by law).
Information we collect directly from you: We collect information directly from you when you choose to participate in our offers and programs or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Information we collect when you visit our sites, use our services, or view our online advertisements: We use cookies and other technologies to collect information about you when you visit our sites, use our services, or view online advertisements. The following are examples of information we may collect with these technologies:
How we use Cookies, Web Beacons and other Technologies: We use these technologies to provide you a richer and more personalized consumer experience. We use internet cookies to collect, and store personal information and other technologies and provide you notice of their use, seeking permission as necessary. See below for more detail.
Cookies: A cookie is a small file placed on your computer by a website that uses the cookie to store information about your use of the website. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our sites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you a better website experience.
You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:
Web Beacons: Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.
You can disable the ability of web beacons to capture information in this manner by declining cookies as described above.
Other Technologies: Examples of other technologies we may use to provide better service to you follow:
The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Mary Kay unless we have asked for and obtained your consent. We share your personal information only as described below and within Mary Kay.
Third-party service providers: We rely on third-party service providers to perform a variety of services on our behalf and may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.
For example, we may rely on a service provider to:
We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose.
Other situations we may disclose your personal information:
At Mary Kay, we understand the importance of privacy. Our most important goal is to protect, collect and use personal information provided to us in the spirit of one of our most important founding principles -- the Golden Rule. Your choice with regard to your personal information is important to us and we will use and maintain information only in ways you have allowed. Therefore, we do not trade, sell or lease personal information entrusted to us. This Global Privacy Statement describes how we work to maintain your trust.
We strive to be consistent in how we implement privacy policies across the globe. Our privacy policies are designed to comply with the law in each country where we do business and apply to:
Mary Kay manages privacy through our Global Privacy Team, representing all geographic regions where we do business and business processes where personal information is collected—such as from Independent Beauty Consultants, consumer promotions, and employee programs. Mary Kay seeks to promote and utilize industry best practices to ensure privacy concerns are addressed and that personal information is protected.
Our privacy policies are designed to model internationally accepted privacy principles, or fair information practices, such as those established by the EU-U.S. Data Privacy Framework (DPF).
Mary Kay has certified that it adheres to the EU-U.S. Data Privacy Framework and the UK Extension to the EU-US DPF principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Data Privacy Framework, and to view our certification page, please visit https://www.dataprivacyframework.gov/.If you have questions or concerns regarding your privacy, please contact us directly. Click here to select your country and be linked to the correct address or e-mail address to use in your specific location or use the postal address below. Please feel free to use your native language when sending your questions or comments.
Otherwise, you can contact us at this address:
Mary Kay Global Privacy Team
16251 Dallas Parkway
Addison, TX 75001 U.S.A.
privacy.global@mkcorp.com
1-800-453-1140
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.
We participate in the U.S. Council of Better Business Bureau’s (BBB) Accredited Business Program. Further information about this program and its dispute resolution process is available at http://www.bbb.org/.
Mary Kay complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-US DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom (the UK including Gibraltar) transferred to the United States. Mary Kay has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Mary Kay commits to resolve complaints about your privacy and our collection or use of your personal information. European Union, United Kingdom (and Gibraltar) individuals with inquiries or complaints regarding this privacy policy should first contact Mary Kay as listed above.
Mary Kay has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated in the United States by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.
Information that you choose to provide to your Independent Beauty Consultant on her Personal Web Site may include:
While on the Independent Beauty Consultant’s Personal Web Site, cookies and other technologies are used to capture information about you and your use of the site. The following are examples of information that may be collected with these technologies:
Your Independent Beauty Consultant uses the information you provide on the Personal Web Site to:
Mary Kay uses the information you provide on the Personal Web Site to:
Your Independent Beauty Consultant may choose to utilize services offered by Mary Kay and third-party service providers to help provide you with efficient high quality service. When utilizing third-party service providers, the Independent Beauty Consultant and/or Mary Kay may need to share your personal information with them. Please note that such service providers are given only the personal information they need to perform services requested and they are required to protect your information and not use it for any other purpose.
For example, service providers may be utilized to: